FixMyStreet Pro staff user accounts
Now you know how FixMyStreet works from the residents’ point of view, it’s time to look at how staff can access and use the admin tools.
Logging in
Council staff accounts are managed by Administrator-level users.
Contact your Administrator/s if you encounter any problems logging in, or any other aspect of account management.
How to log in
Go to your council’s FixMyStreet installation, click on ‘sign in’, and enter your council email address.
You’ll be invited to enter your password if you already have one (i.e, if you have an existing FixMyStreet account associated with this email address). If not, go to ‘No, let me sign in by email’.
Decide on a password and enter it in the password box, then click ‘sign in’. A confirmation email will be sent to the email address you provided.
Password security
Your password must contain 6 or more characters, and must not be one of the most commonly used combinations (such as ‘Password’ or ‘123456’). Your council may also have password policies which you are expected to abide by.
Two-factor authentication
Any staff user can choose to set up two-factor authentication on their account. To do this, they will need an app on their phone that can generate time-based authentication keys, such as Google Authenticator or a password manager. Then. they can visit their account page on the site and select ‘Activate two-factor authentication’ to receive a QR code to scan with the app.
If you wish your organisation to have mandated two-factor authentication, please get in touch.
How to log out
Click on ‘Your account’ in the top menu, then click ‘Sign out’. If you are using a device or computer that is shared with others, we advise always logging out at the end of your session.
Changing your password
You can change your password at any time by clicking on ‘Your account’ in the top menu bar.
Permissions and Roles
Staff accounts can be assigned a variety of permissions or roles, depending on each team member’s needs or responsibilities. Permissions can be combined in any way, grouped into custom roles, or applied individually.
Some common staff roles and the appropriate permissions are shown in the table below, but you can tailor your permissions and roles to best reflect your team’s operations.
| Customer Services | Inspectors | Internal maintenance teams | Administrators | |
|---|---|---|---|---|
| View all reports across the council area | Yes | Yes | Yes | Yes |
| View a single report | Yes | Yes | Yes | Yes |
| Acknowledge a report | Yes | Yes | Yes | Yes |
| Provide an update on a report | No | Yes | Yes | Yes |
| Create reports on another user’s behalf | Yes | Yes | No | Yes |
| Prioritise a report | No | Yes | Yes | Yes |
| Moderate a report | Yes | No | No | Yes |
| Hide a report | Yes | No | No | Yes |
| Update a report’s status | No | Yes | Yes | Yes |
| Ask for more information | No | Yes | Yes | Yes |
| Use template responses | No | Yes | Yes | Yes |
| Create template responses | No | No | No | Yes |
| Make a shortlist | No | Yes | Yes | Yes |
| View reports offline | No | Yes | Yes | Yes |
| Manage staff accounts | No | No | No | Yes |
| Set categories | No | No | No | Yes |
| Access dashboard: summary, timeline, stats | Yes | Yes | Yes | Yes |
| Set priority parameters | No | No | No | Yes |