What is FixMyStreet Pro?
History & background
FixMyStreet Pro is a service for councils, which grew out of the website FixMyStreet.com. Set up in 2007 by the not-for-profit organisation mySociety, and still running today, FixMyStreet.com makes it simple for any citizen to report a public street issue, such as graffiti, broken streetlights, unsafe paving, highways maintenance or potholes. It covers the whole of the UK.
Reports made through FixMyStreet.com are published on the website and sent — primarily by email — to the correct UK council for resolution. Councils do not need to have purchased FixMyStreet Pro in order to receive these reports, but FixMyStreet Pro adds enhanced functionality for staff users, as well as the ability to integrate a tailored version of FixMyStreet on the council website as their fault reporting interface.
FixMyStreet has a number of benefits for users. These include:
- A strong focus on usability, with an interface that practically anyone can use and understand;
- No knowledge required as to which council is responsible for a report: the website sends reports to the correct authority based on the category and location selected;
- Reports are published online, building up a picture of issues in the area, so it’s easy to see recurrent problems and resolution rates. There are benefits for councils, too:
- Reports are sent to the correct authority, based on category and location;
- Because reports are published online, residents can easily see if an issue has been reported before, helping cut down on duplicates;
- The site gives residents a clear illustration of the often otherwise hidden work the council has been doing to improve neighbourhoods and communities.
In 2012, mySociety began to develop FixMyStreet as a tool which would be as useful for council staff as it is for citizens. FixMyStreet Pro is now a fully-featured cloud-based service which not only allows councils to place the report-making functionality on their own websites, but which also provides a number of tools to make report tracking, prioritising and resolution simpler. These have been developed in consultation with UK councils.
FixMyStreet Pro’s features for council staff
FixMyStreet Pro offers enhanced features to client councils, including:
- A FixMyStreet instance for the council website, providing the council’s fault-reporting interface, and branded to look like the rest of the site
- A variety of permissions which can be allocated to staff at a granular level, and grouped into custom roles
- Simple channels of communication with report makers, through status updates and template responses
- The ability to moderate, edit or remove reports
- Statistical breakdowns of reports Depending on which type of installation the council has opted for, there may also be access to:
- Integration with the council’s existing systems, including CRM tools
- The ability to view and update reports even when offline
- Workflow prioritisation and shortlist generation
- The integration of council-owned assets, such as bins or streetlights, into the map interface